Booking & Service Policies

Effective Date: August 24, 2026

These policies apply to every reservation with 92 Limo Service (92 Transportation LLC, MD PSC Carrier #6325) and form part of our Terms & Conditions. Questions? Call (877) 609-1919 — we answer 24/7.

Your quoted rate includes the base transportation charge. Driver gratuity, parking, tolls, additional waiting time, and other applicable charges will be clearly disclosed before confirmation.

• Quotes are flat and never metered or surge-priced. The base transportation charge is confirmed before you ride.
• Extra stops, additional mileage, after-hours or holiday service, child seats and special requests are itemized on your confirmation.
• Airport Meet & Greet Available — Your chauffeur can meet you inside baggage claim with a personalized name sign and assist with luggage. Additional charge applies. Curbside pickup at the arrivals level is always available at no extra charge.
• A 3% processing fee applies to card payments made online through our instant-quote checkout.

• Sedans & SUVs: cancel at least 3 hours before the scheduled pickup time for no charge. Cancellations within 3 hours of pickup may be charged up to 100% of the quoted fare.
• Sprinter vans and limousines: cancel at least 12 hours before the scheduled pickup time for no charge. Cancellations within 12 hours of pickup may forfeit the deposit and/or be charged up to 100% of the quoted fare.
• Special events (weddings, proms, group and multi-vehicle bookings): cancel at least 12 hours before the scheduled pickup time for no charge. Cancellations within 12 hours of pickup may forfeit the deposit and/or be charged up to 100% of the quoted fare.
• To cancel or change a reservation, call (877) 609-1919 or reply to your confirmation email. Changes are subject to availability and may change the quoted rate — any difference is disclosed before we re-confirm.
• Approved refunds are issued to the original payment method and may take several business days to appear.

Airport pickups include 45 minutes of complimentary waiting time on domestic arrivals and 60 minutes on international arrivals, timed from actual touchdown. All other pickups include 15 minutes of complimentary waiting time. Additional waiting time is billed in 15-minute increments at the applicable rate and is disclosed before confirmation.

• Airport pickups — domestic arrivals: 45 minutes complimentary, timed from the actual landing time we track for your flight.
• Airport pickups — international arrivals: 60 minutes complimentary, to allow for passport control and customs.
• All other pickups (home, office, hotel, venue): 15 minutes complimentary from the scheduled pickup time.
• Additional waiting time is billed in 15-minute increments at the applicable rate for your vehicle and is always disclosed before confirmation.
• Flight tracking is included on every airport pickup — delays and early arrivals shift your pickup automatically at no charge.

• A reservation is treated as a no-show when the passenger cannot be reached and does not appear within the complimentary waiting-time allowance above.
• No-shows are charged the full quoted fare plus any waiting time and applicable charges already incurred.
• Airport arrivals: please call or text (877) 609-1919 before leaving the terminal if you cannot locate your chauffeur. Leaving with another provider without notifying us is treated as a no-show.
• If your plans change, cancelling before the pickup time (see Cancellation Policy) always costs less than a no-show.

• Vehicle images and model names on this site are representative. Your reservation is for a vehicle class (e.g. Business Sedan, Premium SUV, Sprinter) — the exact make and model may vary within that class.
• If the reserved vehicle becomes unavailable due to mechanical issues, safety concerns or circumstances beyond our control, we will provide a comparable or upgraded vehicle at no additional cost.
• We will never substitute a smaller vehicle than the class you reserved without your agreement. If no comparable vehicle is available, you may cancel for a full refund.
• Requests for a specific make or model are accommodated when possible but cannot be guaranteed.

• A valid credit or debit card is required to confirm every reservation. By booking you authorize 92 Transportation LLC to charge that card for the confirmed fare and any applicable charges disclosed at confirmation.
• Your card is charged only after we confirm your reservation and the rate with you — never at the time of the online request.
• A temporary pre-authorization hold may be placed on your card before the trip; it is released or applied to the final charge after service.
• Post-trip charges — additional waiting time, extra stops, tolls, parking, gratuity you elect to add, or cleaning/damage fees — are itemized on your receipt and charged to the card on file.
• Corporate accounts may be invoiced under separate written terms.
• Disputed charges should be reported within 7 days to info@92limo.com so we can review trip records with you.

Contact

92 Limo Service (92 Transportation LLC)
Phone: (877) 609-1919
Email: info@92limo.com
See also our Privacy Policy and Terms & Conditions.

Questions & Answers

What is the cancellation policy?

Sedan and SUV reservations cancel free of charge up to 3 hours before pickup. Sprinter vans, limousines and special-event bookings cancel free of charge up to 12 hours before pickup. Cancellations inside those windows may be charged up to 100% of the quoted fare.

How much waiting time is included?

Airport pickups include 45 minutes of complimentary waiting time on domestic arrivals and 60 minutes on international arrivals, timed from actual touchdown. All other pickups include 15 minutes. Additional waiting time is billed in 15-minute increments and disclosed before confirmation.

When is my card charged?

Only after we confirm your reservation and the rate with you — never at the time of the online request. A temporary pre-authorization hold may be placed before the trip.

What counts as a no-show?

A reservation is treated as a no-show when the passenger cannot be reached and does not appear within the complimentary waiting-time allowance. No-shows are charged the full quoted fare plus applicable charges already incurred.

What happens if my reserved vehicle is unavailable?

We provide a comparable or upgraded vehicle at no additional cost. We never substitute a smaller vehicle without your agreement, and if no comparable vehicle is available you may cancel for a full refund.